lll4 Terms and Conditions

01 General Terms

lll4 (hereinafter "the Platform", "we" or "us") is a trusted digital entertainment service operated for online gaming players in Bangladesh. These Terms and Conditions ("Terms") govern the use of the lll4 website, mobile platform and all related services ("Services").

By registering on our platform, using the services or completing any transaction, you confirm that you have read, understood and agreed to be fully bound by these Terms.

1.1 Scope of the Terms

These Terms apply to all services offered by lll4, including casino games, slot machines, sports betting, live dealer games and other online gaming activities. Our Privacy Policy and Responsible Gaming Guidelines form an integral part of these Terms.

1.2 Language and Interpretation

These Terms are written in Bengali. In the event of any dispute or ambiguity, the Bengali version shall be considered final and definitive. If you have questions about any specific matter, please contact our 24/7 live chat support team.

02 Eligibility and Account Registration

2.1 Age Requirement

2.2 One Account Policy

Each person may open only one account. Operating multiple accounts from the same person, household or device is strictly prohibited. Violating this rule may result in permanent closure of all associated accounts and cancellation of any earned bonuses.

2.3 Registration Information

You must provide accurate and truthful information at the time of registration, including:

• Full legal name (as per national identity card)
• Correct date of birth
• Active mobile number (Bangladesh)
• Valid email address
• Payment method details (bKash, Nagad, Rocket or bank account)

Providing false or misleading information will result in account suspension and any pending withdrawals may be withheld.

2.4 Account Security

You are solely responsible for keeping your login credentials (username and password) completely confidential. You will be held responsible for any activity carried out from your account. If you become aware of any suspicious activity or unauthorised access, notify our support team immediately.

03 Account Verification (KYC)

lll4 is committed to preventing financial fraud and money laundering as a safe and trusted platform. Verifying the identity of every user is part of our policy.

3.1 Verification Process

Before processing a withdrawal request or when certain transaction limits are exceeded, the following documents may need to be submitted:

• Clear photo of National Identity Card (NID) or passport
• Proof of address (utility bill or bank statement, no more than 3 months old)
• Proof of ownership of the payment method

3.2 Verification Timeframe

Verification is generally completed within 24 to 72 hours of document submission. Withdrawal requests may be held until verification is complete.

04 Deposit and Withdrawal Policy

4.1 Deposit Rules

Currently accepted payment methods at lll4 are: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount for all methods is ৳500.

• Deposits must be sent from a payment account registered in your name.
• Deposits made through third parties are prohibited.
• After a successful deposit, the amount will generally be added to your gaming balance instantly.
• If a deposit is delayed due to a technical issue, please notify our support team with proof of the transaction.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Successful withdrawals are generally processed within 5 to 30 minutes.

• Withdrawals will only be approved after the account has been verified.
• Withdrawals must be made using the same method used for the deposit.
• Bonus funds cannot be withdrawn directly; withdrawal is only possible after the specified wagering requirements have been met.
• lll4 reserves the right to temporarily hold a withdrawal and conduct an investigation in cases of suspicious activity.

4.3 Currency

All transactions on lll4 are conducted in Bangladeshi Taka (BDT / ৳). There is currently no option to transact in foreign currency.

05 Bonus and Promotion Terms

lll4 offers various types of bonuses and promotions for new and regular players. Each bonus has its own specific terms.

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. To make this bonus withdrawable, a wagering requirement of 25 times the total (deposit + bonus) amount must be met (wagering requirement: 25x).

5.2 General Bonus Terms

• Each bonus has a specific validity period; once expired the bonus will be cancelled automatically.
• Multiple bonuses cannot be used at the same time unless specifically stated.
• A bonus applies to one account only — attempting to claim bonuses on multiple accounts from the same IP address or device will be treated as fraudulent activity.
• lll4 reserves the right to modify, amend or cancel any bonus.
• VIP cashback bonuses are governed by separate VIP terms and conditions — see the VIP page for details.

5.3 Cashback Bonus

Members under the lll4 VIP programme receive weekly cashback. Bronze members receive up to 0.4%, Silver members up to 0.8%, Gold members up to 1.1% and Platinum members up to 1.5% weekly cashback.

06 Gaming Rules

6.1 Fair Play Policy

lll4 is committed to ensuring fair play. All games operated on our platform are provided by trusted third-party software providers who use Random Number Generator (RNG) technology to ensure fair and unbiased outcomes.

6.2 Game Results

The result of each game is determined in a completely random and independent manner through RNG technology. The result of a previous game does not affect any future result. lll4 and its staff cannot predetermine or alter the outcome of any game.

6.3 Technical Issues

In the event of a technical problem, disconnection or server error during a game, the wagered amount is generally returned for incomplete rounds. However, in special circumstances a decision will be made based on the game log. Our server logs will be treated as final evidence in any related dispute.

6.4 Maximum Bet Limit

A maximum bet limit per round may apply when playing with bonus funds. There is a risk of bonus cancellation if bets exceed the set limit.

07 Prohibited Activities

The following activities are strictly prohibited on the lll4 platform:

• Operating multiple accounts or creating accounts for the purpose of claiming bonuses
• Using fraudulent software, bots or automated tools
• Attempting to launder money or use illegal funds
• Abusing the bonus system or attempting to exploit loopholes
• Attempting to gain unauthorised access to the platform's security systems or technical infrastructure
• Harassing, intimidating or defrauding other players
• Presenting yourself as a lll4 staff member or representative
• Using funds obtained from illegal sources

08 Intellectual Property

All content on the lll4 platform — including website design, logos, graphics, text, software, game content and other materials — is owned by lll4 or its respective licensees and is protected by copyright, trademark and other intellectual property laws.

Except for personal and non-commercial use of the platform, reproducing, distributing, modifying or using any content for commercial purposes without prior written permission from lll4 is prohibited.

09 Limitation of Liability

lll4 provides its services on an "as is" basis. lll4's liability for losses arising from technical faults, issues with third-party services or any other cause of disruption is limited.

9.1 Service Disruption

Temporary disruption to services may occur due to operations, maintenance or upgrades. In such circumstances lll4 will endeavour to restore services as quickly as possible, but cannot guarantee a specific timeframe.

9.2 Limitation of Loss

To the maximum extent permitted by law, lll4 is not liable for any indirect, incidental or consequential loss. In any dispute, our direct liability shall be limited to a maximum of the amount of the transaction concerned.

10 Account Suspension and Closure

10.1 lll4's Rights

lll4 reserves the right to temporarily suspend or permanently close an account at any time without prior notice for any of the following reasons:

• Any violation of these terms and conditions
• Fraudulent or suspicious activity
• Inconsistencies in verification information
• Instructions from legal authorities
• Security risks or technical issues

10.2 User Rights

You may request to close your account at any time through our support team. All valid withdrawals will be processed before the account is closed, however bonus funds will be forfeited in the event of any breach of terms.

11 Privacy & Data Protection

Protecting your personal information is extremely important to us. lll4 keeps all data secure using SSL encryption technology. We do not sell or lease your personal information to any third party.

To learn more about how we collect, use, and protect your information, please read our Privacy Policy. That document is an integral part of these terms and conditions.

12 Responsible Gaming

lll4 is firmly committed to responsible gaming. Online gaming should be an entertainment activity, not a means of financial solution.

• Never bet more than you can afford.
• Set your own limits for gaming activity.
• Avoid playing to recover losses.
• If signs of gaming addiction appear, seek expert help.

We provide tools such as self-exclusion, deposit limits, and cooling-off periods. To learn more about this, visit our Responsible Gaming page.

13 Terms and Conditions Changes & Updates

lll4 reserves the right to update or amend these terms and conditions at any time. For important changes, we will endeavour to provide advance notice to your registered email address or through the platform.

Continued use of the platform after changes will be considered as your acceptance of the revised terms and conditions. For this reason, it is advised to visit this page regularly.

14 Contact & Dispute Resolution

14.1 Contact

For any questions or complaints regarding these terms and conditions or our services, please contact us through the following:

• 24/7 Live Chat Support (in Bengali)
• Email: [email protected]

14.2 Complaints Process

If you have a complaint, first try to resolve it through our support team. We generally respond to formal complaints within 48 hours. If you are not satisfied with the support team's decision, there is an option to escalate.

14.3 Applicable Law

General legal principles will apply to the interpretation and enforcement of these terms and conditions. Any dispute will be sought to be resolved through negotiation and arbitration.